Digital Governance Scorecard

What is the Digital Governance Scorecard?

The Digital Governance Scorecard is a citizen-driven assessment tool designed to measure the digital transformation efforts of Local Government Units (LGUs) and National Government Agencies (NGAs) in the Philippines.

The 8 Pillars of Digital Governance

Our assessment framework is built around eight key pillars that represent the core components of effective digital governance:

1. Leadership - Commitment to digital services and transformation
2. Legal & Policy - Responsible handling of personal data and digital policies
3. Infrastructure - Availability and performance of digital systems
4. Digital Services - Completeness of online transaction capabilities
5. Data Governance - Efficient data management and interoperability
6. Cybersecurity - Safety and security of online services
7. Inclusion & Capacity - Accessibility for all citizens regardless of technical proficiency
8. Transparency & Participation - Availability of information and opportunities for citizen engagement

How It Works

Citizens can select either an LGU or NGA, provide their location information, and then rate the entity based on their personal experiences with its digital services. The rating uses a 0-4 scale:

• 0 - No Information: No available information or experience
• 1 - Very Poor: Significant issues and poor performance
• 2 - Poor: Below average performance with room for improvement
• 3 - Good: Meets basic expectations
• 4 - Excellent: Exceeds expectations and demonstrates best practices

All responses are anonymous and based on citizen perception. The collected data provides valuable insights into the state of digital governance across the Philippines and helps identify areas for improvement.

Website: scorecard.ztserve.com

Hosting: Namecheap

Version: 1.0

Last Updated: June 2023